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MTN to offer zero-rated Facebook in deal with Meta

Unveiling a captivating synergy that will reshape the digital landscape, mobile telecommunications giant MTN has struck a groundbreaking deal with the tech titan Meta to offer zero-rated access to Facebook, an enticing boon for smartphone users. This thrilling collaboration marks a significant milestone in the realm of social media connectivity, propelling the era of borderless communication to soaring heights. Harnessing their collective prowess, MTN and Meta are poised to empower users with a seamless, cost-free gateway into the unparalleled world of Facebook, fostering an era of digital inclusivity and bridging gaps like never before. Open your virtual wings and prepare for a revolution that will redefine the way we connect, as MTN unveils a pioneering partnership that will grant you boundless access to Facebook’s vibrant empire.
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1. Breaking Barriers: MTN Unveils Game-Changing Zero-Rated Facebook Offer in Collaboration with Meta

In an exciting and unprecedented move, MTN has teamed up with Meta to bring you a groundbreaking offer that will change the way you experience Facebook. This collaboration aims to break barriers and provide free access to the world’s largest social media platform without any data charges, giving you the ultimate freedom to connect and explore.

With MTN’s game-changing zero-rated Facebook offer, you can now enjoy endless possibilities and explore every corner of the Facebook world, right at your fingertips. Here’s what this revolutionary offer brings to the table:

  • Unlimited Access: Experience Facebook like never before, without worrying about data costs or limitations. Stay connected with friends, family, and your favorite Facebook communities, without any barriers holding you back.
  • Seamless Browsing: Say goodbye to frustrating loading times and enjoy an optimized browsing experience. Whether you’re scrolling through your newsfeed, watching videos, or engaging with posts, the zero-rated offer ensures a seamless and uninterrupted journey.
  • Rich Multimedia Content: Immerse yourself in an abundance of photos, videos, and captivating content that Facebook has to offer. From inspirational stories to viral videos, explore the diverse range of multimedia content without worrying about data consumption.

With the MTN and Meta partnership, this game-changing offer has set a new benchmark in providing affordable and accessible connectivity to all. Don’t miss out on this opportunity to break free from data charges and experience Facebook on a whole new level. Join us now and unlock a world of endless possibilities.


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2. Bridging the Digital Divide: MTN & Meta Partnership Revolutionizes Internet Access

A groundbreaking collaboration between MTN and Meta is reshaping the way internet access is perceived, placing it within the grasp of millions worldwide. This innovative partnership brings together the technological expertise of MTN, a leading telecommunications company, and the global connectivity vision of Meta, a cutting-edge technology giant. By uniting their strengths, they aim to bridge the digital divide and empower individuals, families, and businesses with more inclusive access to the digital world.

Leveraging their combined resources, MTN and Meta are working tirelessly to revolutionize internet connectivity. With the goal of expanding internet access to underserved communities, the partnership has embarked on an ambitious campaign to democratize digital inclusion. Their multifaceted approach includes deploying high-speed broadband networks, developing affordable and accessible devices optimized for online connectivity, and offering personalized partnerships with local communities to address specific challenges hindering internet adoption.

This groundbreaking collaboration demonstrates the determination of MTN and Meta to redefine the digital landscape. With their shared commitment, they are well on their way to leveling the playing field and closing the digital divide that has long separated the connected from the disconnected. By harnessing their combined expertise and infrastructure, MTN and Meta ensure that no one is left behind in the rapid digitalization of our world. It’s an exciting time where access to information, education, and opportunities becomes universal, fostering a more inclusive and connected global society.

3. Meta-MTN Collaboration Paves the Way for Universal Connectivity with Zero-Rated Facebook Access

The Meta-MTN collaboration is set to revolutionize connectivity by ensuring universal access to the internet, with the added benefit of zero-rated Facebook access for millions of users. Through this groundbreaking partnership, both companies are working together to bridge the digital divide and bring the power of online communication to even the most remote and underserved communities.

Here are some key highlights of this innovative collaboration:

  • Expanded Reach: By leveraging MTN’s extensive network infrastructure and Meta’s technological expertise, this collaboration aims to extend connectivity to previously unconnected regions, ensuring that everyone, regardless of their location, has access to the internet.
  • Zero-Rated Facebook: One of the most significant advantages of this collaboration is the introduction of zero-rated Facebook access. This means that users can access and utilize the world’s largest social media platform without incurring any data charges, further enhancing their ability to connect, share, and participate in the digital world.
  • Creating Opportunities: Improved connectivity opens up a world of endless possibilities. By bringing the internet to underserved communities, this collaboration aims to empower individuals economically, socially, and intellectually. From accessing educational resources to exploring business opportunities, this partnership serves as a catalyst for growth and development.

This pioneering Meta-MTN collaboration is an exciting step towards realizing the vision of universal connectivity and harnessing the power of the internet to build a more connected and inclusive world.

4. A Quantum Leap: MTN Announces Zero-Rated Facebook Access to Empower Millions

The announcement of MTN’s zero-rated Facebook access has caused a stir in the world of telecommunications, promising to revolutionize the way millions of people stay connected. With this groundbreaking initiative, MTN aims to empower its users by providing free access to the world’s largest social media platform, without consuming any data from their mobile plans. This quantum leap in internet accessibility has the potential to bridge the digital divide by ensuring that all individuals, regardless of their economic background, can enjoy the benefits of social connectivity.

In addition to enhancing social interactions, this zero-rated Facebook access opens up a world of opportunities for education, entrepreneurship, and communication. Here’s how it empowers millions:

  • Education: Students can now join online discussions, access educational resources, and connect with teachers and classmates, even in areas with limited internet access.
  • Entrepreneurship: Small business owners and aspiring entrepreneurs can leverage Facebook’s vast network to promote their products or services, attract potential customers, and expand their businesses.
  • Communication: Families and friends can easily stay connected, sharing photos, videos, and updates in real-time, making distances seem shorter and relationships stronger.

This initiative from MTN marks a significant step towards a more inclusive digital future, ensuring that everyone has an equal opportunity to participate in the digital age. By providing free access to Facebook, MTN is empowering millions, enabling them to communicate, learn, and thrive in an interconnected world.

5. Shaking up the Internet Landscape: MTN and Meta Join Forces to Offer Free Facebook Access

The recent collaboration between leading telecommunications company MTN and Meta, the parent company of Facebook, has sent shockwaves throughout the internet landscape. In an exciting move, the two powerhouses have come together to offer users free access to the widely popular social media platform, Facebook.

This groundbreaking partnership aims to bridge the digital divide by providing millions of people in emerging markets with the opportunity to connect with their loved ones, access valuable educational resources, and explore a world of endless possibilities on Facebook – all free of charge. By leveraging MTN’s extensive network infrastructure and Meta’s technological expertise, this collaboration has the potential to revolutionize the way people experience the internet.

  • Unprecedented accessibility: Users will be able to access Facebook without incurring any data charges, revolutionizing internet usage for millions of people unable to afford data plans.
  • Empowering communities: This collaboration has the power to transform communities by providing a platform for individuals to share their stories, ideas, and experiences with the world.

With the combined strength of their resources and expertise, MTN and Meta are poised to make a lasting impact on internet accessibility and connectivity. This groundbreaking initiative marks a significant step forward in their shared mission to connect people across the globe, bridging the gap and creating a more inclusive internet landscape.

6. Inclusive Innovation: MTN’s Zero-Rated Facebook Offer Set to Transform Internet Accessibility

MTN’s Zero-Rated Facebook offer is a groundbreaking initiative by the telecom giant aimed at revolutionizing internet accessibility for millions of people. This innovative approach reflects MTN’s commitment to inclusive innovation and bridging the digital divide.

With the Zero-Rated Facebook offer, MTN users have the opportunity to access the popular social media platform without incurring any data charges. This means that individuals who previously found it difficult to afford internet access can now connect with friends and family, access educational resources, and engage with a wealth of information online, all without worrying about data costs.

  • Unleashing the potential: The Zero-Rated Facebook offer breaks down barriers, empowering users to explore new opportunities and harness the power of the internet. Whether it’s staying connected, seeking job opportunities, or expanding their knowledge, individuals can now unlock a world of possibilities with just a few taps on their smartphones.
  • Enabling digital inclusion: By eliminating data charges for accessing Facebook, MTN is actively promoting digital inclusion and eradicating the inequality gap. This move ensures that everyone, regardless of their financial circumstances, can participate in the digital age and benefit from the opportunities it presents.
  • Driving social connectivity: Social media has become an essential part of people’s lives, offering a platform for communication, information sharing, and community building. MTN’s Zero-Rated Facebook offer enables individuals to stay connected with loved ones, enhancing social connectivity and fostering a sense of belonging.

MTN’s Zero-Rated Facebook offer is a game-changer in the world of internet accessibility. By providing free access to Facebook, MTN is empowering individuals, promoting digital inclusion, and driving social connectivity. This innovative initiative marks a significant step towards creating a more equitable and connected society.

7. Meta and MTN Challenge the Norms: Zero-Rated Facebook Access Promises a Paradigm Shift

Meta and MTN, two leading companies in the tech and telecommunications industries, are set to revolutionize the way people access the internet with their groundbreaking project. The introduction of zero-rated Facebook access promises to challenge the norms and usher in a paradigm shift in how we connect and consume information online.

With this innovative initiative, users will be able to access Facebook without incurring any data charges, providing a level of affordability and accessibility that was unheard of before. Imagine being able to stay connected with friends and family, join online communities, and access a wealth of information, all without worrying about data costs. This game-changing feature is poised to break down barriers, allowing more individuals, especially those in underserved communities, to enjoy the benefits of social media and internet connectivity.

  • Increased access: Zero-rated Facebook access opens up new opportunities for individuals with limited internet connectivity or financial constraints, empowering them to participate in the digital age.
  • Improved communication: This revolutionary feature fosters stronger connections between people, enabling seamless communication and collaboration on a global scale.
  • Enhanced knowledge sharing: By eliminating the barrier of data costs, zero-rated Facebook access promotes the free flow of information, encouraging users to explore various topics and expand their horizons.

Boldly challenging the status quo, Meta and MTN are paving the way for a more inclusive and connected future. This groundbreaking initiative sets a precedent for other companies and governments to rethink traditional models of internet accessibility, ultimately striving for a world where connectivity is a basic right rather than a luxury.

8. A Giant Leap for Digital Inclusion: MTN’s Landmark Deal Brings Zero-Rated Facebook to the Masses

The digital divide continues to be a significant obstacle in achieving global connectivity, but MTN’s groundbreaking partnership with Facebook is flipping the script on digital inclusion. Through this landmark deal, MTN has introduced zero-rated Facebook access to the masses, bringing an unprecedented level of accessibility to millions of people.

This collaboration marks a huge leap towards a more inclusive digital society. By providing free access to Facebook, MTN is empowering individuals who might otherwise be left in the dark, allowing them to connect with loved ones, access educational resources, and stay informed about crucial news and events. This move has the potential to truly revolutionize the way people across various locales engage with the digital world.

9. Unlocking a World of Possibilities: MTN Teams up with Meta to Facilitate Free Facebook Access

MTN, a leading telecommunications company, has recently teamed up with Meta, the parent company of Facebook, to bring about an extraordinary opportunity for its customers. Through this collaboration, MTN aims to unlock a world of possibilities and bridge the digital divide by offering free access to Facebook on their mobile devices.

With this groundbreaking partnership, MTN customers can now connect with their friends and loved ones without any data charges, empowering them to stay in touch regardless of their financial constraints. This initiative eliminates the barriers that previously hindered accessibility to social networking, allowing individuals to share their moments, stories, and experiences, all at no cost. Whether it’s posting updates, sharing photos or videos, or exploring their favorite pages and communities, MTN users can now enjoy the full Facebook experience without any limitations.

10. From Dreams to Reality: MTN and Meta Collaboration Introduces Zero-Rated Facebook for All

With the aim to bridge the digital divide, MTN and Meta have joined forces to make a significant stride towards a more accessible online world. Witness the birth of a revolutionary partnership as they introduce Zero-Rated Facebook for All!

Imagine a world where everyone can effortlessly connect, share, and explore the vast wonders of the digital realm. This groundbreaking collaboration has made that dream a reality by offering free access to Facebook without any data charges across the MTN network. Here are the key highlights that magnify the significance of this remarkable feat:

  • Connectivity for all: This initiative ensures that every MTN user, from remote villages to bustling cities, can experience the joys of being connected to the world’s largest social network.
  • Breaking barriers: By eliminating data charges, the partnership eradicates one of the primary obstacles to internet access, empowering individuals to engage, discover, and interact seamlessly.
  • Empowering communities: The Zero-Rated Facebook access enhances educational opportunities, stimulates entrepreneurship, and fosters online communities, opening doors to a multitude of possibilities for underserved populations.

In this era of boundless virtual connections, the MTN and Meta collaboration has ushered in a transformative era, where dreams of global connectivity can now be embraced by all. Through this outstanding initiative, the world takes a leap forward towards a future where everyone can be an active participant in the digital landscape.



As we draw the curtains on this engaging discourse, it’s evident that the partnership between MTN and Meta holds immense potential in reshaping the digital landscape. Through the seamless integration of cutting-edge technologies, the collaboration is set to revolutionize the way we connect, share, and interact on Facebook, ultimately empowering millions across the globe.

With MTN’s bold move to provide zero-rated access to Facebook, the barriers to entry for users in underserved regions will be dismantled, enabling a truly inclusive online experience. From rural communities to bustling cities, this monumental stride will bridge the digital divide and pave the way for social connectivity like never before.

As Meta’s vision of fostering meaningful and personalized connections aligns with MTN’s commitment to digital empowerment, we find ourselves at the cusp of a transformative era. By joining forces, both Meta and MTN are poised to transcend boundaries and bring the benefits of the digital realm into the hands of every user, irrespective of their socioeconomic background.

While this collaboration offers boundless opportunities, it’s crucial to consider the implications it may have on data privacy, internet neutrality, and online content. As we embark on this exciting journey, it becomes imperative for stakeholders, regulators, and users to engage in a constructive dialogue that safeguards users’ interests, fosters transparency, and ensures a level playing field for all.

In the grand tapestry of digital evolution, the Meta-MTN partnership is set to leave an indelible mark, redefining the boundaries of connectivity and reshaping the future of social media. As the curtain falls on this chapter, the stage is set for a thrilling and paradigm-shifting performance. Let us eagerly await the unfolding of this historic collaboration and the possibilities that lie just beyond the horizon of our screens.

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Terms and Conditions

1) TERMS OF SERVICE – Nexus-UK LTD.

Last updated: 27 February 2026

These Terms of Service (“Terms”) apply to (a) your use of the Nexus-UK-Hub website, portals, accounts, and online tools (the “Site”), and (b) all services we supply to you (the “Services”), including (without limitation) IT support, managed services, troubleshooting, installations, maintenance, remote support, onsite support, consultancy, cloud services, network and cybersecurity services, vulnerability and hardening work, firewall/router configuration, endpoint security assistance, CCTV/IP camera supply/installation/configuration/support, access control and monitoring-related configuration, smart home and IoT device installation/configuration/support, and any related products and Deliverables.

By using the Site or purchasing/using our Services, you agree to these Terms. If you do not agree, do not use the Site or Services.

If you do not agree to these Terms, do not use the Site or Services.

1) About Us

Company name: Nexus-UK Ltd
Registered address: 83 Langbrook Road, London, England, SE3 8QZ
Trading address: Mayfield Road, Biddulph, Stoke-on-Trent, ST8 6LU
Company number: 16958629
VAT number: N/A
Email: uk@e-mail.nexus
Phone: +447782133272
Primary contact: Support Team

We provide our terms in a way that can be stored and reproduced, as required for online contracting.

2) Definitions

  • “Business Day” means Monday to Friday, excluding public holidays in England & Wales.
  • “Client / you” means the person or organisation that purchases Services and/or uses the Site.
  • “Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
  • “Order” means any order, statement of work (SOW), support plan signup, quote acceptance, ticket, checkout purchase, or other request for Services that we accept.
  • “Deliverables” means any outputs we provide (reports, documentation, configurations, code, designs, recommendations, diagrams, recordings where applicable, or other work products).
  • “Client Data” means all data and information you provide, upload, transmit, or make accessible to us in connection with the Site or Services, including Personal Data and any footage, images, audio, logs, telemetry, or device data.
  • “Personal Data” has the meaning given in UK data protection law.
  • “CCTV System” includes CCTV, IP cameras, doorbell cameras, NVR/DVR systems, cloud recording, access control cameras, and associated apps/services.

3) Contract formation

3.1 Quotes are valid for [30] days unless stated otherwise.
3.2 A contract forms when we accept your Order in writing (including email), start providing Services, or you pay an invoice (whichever happens first).
3.3 If there is a conflict, the order of priority is: (1) SOW/Order, (2) any SLA, (3) these Terms, (4) proposal/quote, unless we expressly state otherwise.

4. Scope and delivery of Services

4.1 We will provide the Services described in the relevant Order.
4.2 Timescales are estimates unless expressly agreed as binding in writing.
4.3 Changes to scope, requirements, site conditions, device choices, or assumptions may require a change to fees and/or timelines. We will inform you and, where appropriate, agree changes in writing before continuing.
4.4 We may provide Services remotely and/or onsite, depending on the Order. On-site delivery requires access, safe working conditions, and compliance with any building/site rules.
4.5 Where the Services involve cybersecurity, CCTV, or smart home/IoT systems, you acknowledge that performance and reliability may depend on third-party networks, firmware, vendor services, and your premises’ conditions (Wi-Fi coverage, cabling routes, power, interference, building materials, etc.).

5. Client responsibilities

5.1 You must provide timely and accurate information, instructions, and access (including admin credentials/permissions where needed) to allow us to deliver the Services.
5.2 You are responsible for maintaining adequate backups unless the Order states we are responsible. If you request work without an up-to-date backup, you accept the risk of data loss.
5.3 You must ensure you have all necessary rights, licences, consents, and permissions to provide Client Data and to allow us to access, troubleshoot, and modify systems as required for the Services.
5.4 You must ensure any premises work areas are safe, accessible, and suitable (including sufficient power, clear access to equipment, and safe ladder/loft access if required).
5.5 You are responsible for your internet connection and internal wiring/cabling unless the Order states we supply/modify it.
5.6 You must use our advice and Deliverables responsibly. If you choose not to follow security or stability recommendations, you accept increased risk.
5.7 Where delays or additional work arise due to your actions/omissions (including late responses, incomplete information, lack of access, or third-party delays outside our control), we may adjust timelines and charge additional fees at our standard rates.

6. Lawful use, authorisation, and prohibited requests

6.1 You must not request or use the Services for unlawful activity, including any form of unauthorised access, interception, surveillance, or monitoring.
6.2 You confirm you own or have explicit authority to administer any systems, networks, accounts, devices, properties, or CCTV Systems we work on.
6.3 We will refuse requests that we reasonably believe are unlawful or would facilitate wrongdoing, including (without limitation) hacking, credential theft, covert surveillance, or installing/using cameras in ways that are illegal or violate others’ rights.
6.4 You are responsible for ensuring your own use of CCTV Systems complies with applicable law and guidance, including appropriate signage/notice where required, and respecting neighbours/third parties.

7. Accounts, credentials, acceptable use and security

7.1 You must keep account credentials confidential and use reasonable security measures (strong passwords, MFA where available, secure devices).
7.2 You must notify us promptly if you suspect unauthorised access, compromise, or a security incident affecting systems relevant to the Services.
7.3 You must not use the Site or Services to:
(a) break the law or facilitate unlawful activity;
(b) distribute malware, conduct phishing, or attempt unauthorised access;
(c) interfere with or disrupt networks/systems;
(d) infringe intellectual property rights; or
(e) upload/transmit content you do not have the right to use.
7.4 We may suspend access to the Site/Services where reasonably necessary to protect systems, Client Data, our other clients, or to comply with legal/regulatory requirements.

8. Fees, invoicing and payment

8.1 Fees are as stated in the Order and are exclusive of VAT unless stated otherwise.
8.2 Invoicing will be as stated in the Order (e.g., upfront, monthly in advance, monthly in arrears, or milestone/time-and-materials).
8.3 Payment terms are 15 days from invoice date unless stated otherwise.
8.4 Unless expressly included in an Order/support plan, Services are provided on a time-and-materials basis at our standard rates, and any additional work requested outside scope will be chargeable.
8.5 If payment is overdue, we may (a) charge reasonable interest and recovery costs as permitted by law, and/or (b) suspend Services until payment is received.
8.6 You are responsible for all charges from third-party providers you choose or instruct us to use (e.g., cloud storage for recordings, camera subscription plans, broadband, SIM/data plans, domains, licences), unless the Order states we supply them.

9. Products, hardware and device compatibility

9.1 If we supply hardware (including cameras, NVR/DVRs, routers, switches, sensors, hubs, smart locks, doorbells, or other IoT devices), ownership transfers to you once paid in full.
9.2 Unless the Order states otherwise, manufacturer warranties apply to hardware, and you may need to deal with the manufacturer for warranty claims; we can assist and may charge for time if not included in your plan.
9.3 We are not responsible for vendor decisions, discontinued features, forced firmware updates, app changes, cloud service shutdowns, or subscription requirement changes.
9.4 Compatibility depends on your environment and third-party platforms. We will use reasonable efforts to configure systems, but we cannot guarantee ongoing compatibility where third parties change their systems.

10. CCTV/IP cameras and smart home/IoT specifics

10.1 Placement and coverage: You are responsible for approving camera placement, fields of view, and recording settings. Environmental factors (lighting, glare, weather, obstructions, distance) affect image quality and detection performance.
10.2 Retention and storage: Recording retention depends on storage size, resolution/bitrate, motion settings, and cloud plan limits. Unless the Order states otherwise, you are responsible for selecting retention requirements and ensuring adequate storage.
10.3 Privacy settings: You are responsible for configuring and using privacy features (masking, zones, motion areas, audio recording settings) in accordance with your legal obligations.
10.4 Smart home reliability: Smart home/IoT devices may fail due to Wi-Fi coverage, interference, ISP outages, vendor outages, or firmware updates. Automation routines may be disrupted by third-party changes.
10.5 Critical systems: CCTV and smart home/IoT are not a guaranteed substitute for a monitored alarm service, emergency response service, or life-safety system unless expressly stated in the Order. You should not rely on them as the sole measure for safety-critical use.

11. Third-party services and subcontractors

11.1 Some Services depend on third-party networks and platforms (e.g., Microsoft, Google, ISPs, hosting providers, camera vendors, cloud recording providers, app stores, payment processors). Third-party terms and acceptable use policies may apply.
11.2 We are not responsible for third-party outages, discontinuations, price changes, or policy changes, but we will reasonably assist you with escalation and workarounds where appropriate.
11.3 We may use subcontractors to deliver parts of the Services. We remain responsible for our contractual obligations, subject to these Terms.

12. Support, service levels and maintenance

12.1 Support hours, response targets, and service levels (if any) are stated in the Order/support plan/SLA.
12.2 If no SLA is stated, support is provided on a reasonable endeavours basis during Mon–Fri 09:00–17:30 UK time, excluding public holidays. If you have purchased a 24/7 support service, the support hours and response targets will be as stated in your Order/support plan/SLA.
12.3 Planned maintenance may be required. We will use reasonable efforts to schedule maintenance to minimise disruption and to provide notice where feasible.
12.4 Emergency work outside support hours may be chargeable at enhanced rates unless included in your plan.

13. Intellectual property and licences

13.1 Each party retains ownership of intellectual property it owned before the contract.
13.2 Unless the Order states otherwise, upon full payment, we grant you a non-exclusive, non-transferable licence to use the Deliverables for your own internal or business purposes.
13.3 Deliverables may include third-party components and/or open-source software, which are licensed under their own terms. You agree to comply with those terms.
13.4 We retain all rights in our tools, scripts, templates, know-how, processes, and generic improvements developed during delivery, provided we do not disclose your confidential information.

14. Confidentiality

14.1 Each party will keep the other’s Confidential Information confidential and will only use it to perform its obligations and exercise its rights under these Terms.
14.2 Confidentiality obligations do not apply to information that: (a) is or becomes public other than through breach; (b) was lawfully known before disclosure; (c) is independently developed without reference to the Confidential Information; or (d) must be disclosed by law, court order, or regulator (in which case the disclosing party will be notified where lawful and practicable).

15. Data protection (UK GDPR and Data Protection Act 2018)

15.1 Each party will comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.
15.2 Where we process Personal Data on your behalf in providing the Services, and you determine the purposes and means of processing, you are the Controlle,r and we are the Processor.
15.3 We will process Personal Data only on your documented instructions, unless required to do otherwise by law.
15.4 We will implement appropriate technical and organisational measures to protect Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
15.5 We may use sub-processors (for example, hosting, ticketing, monitoring, remote support, cloud storage, CCTV cloud providers). Where required, we will ensure appropriate contractual protections are in place with sub-processors.
15.6 If Personal Data is transferred outside the UK, we will use lawful transfer safeguards where required.
15.7 We will notify you without undue delay after becoming aware of a Personal Data breach relating to processing we perform for you and will provide reasonable information to support your compliance obligations.
15.8 We will reasonably assist you (at your cost where appropriate) with responding to data subject rights requests and regulatory enquiries relating to our processing of Personal Data on your behalf, taking into account the nature of the processing and information available to us.
15.9 We will, at the end of the Services (or upon your written request), return or delete Personal Data processed on your behalf, unless retention is required by law or for legitimate purposes such as dispute resolution, security logging, or compliance.
15.10 Our processing of Personal Data for our own purposes (such as account management, billing, and marketing where permitted) is described in our Privacy Policy: See Page Footer. Our cookie practices are described in our Cookie Policy: See Page Footer.

16. Cookies and marketing

16.1 We use cookies and similar technologies on the Site. Where required by law, we will request your consent before placing non-essential cookies on your device.
16.2 You can manage cookies via our cookie banner/settings and your browser controls.
16.3 We will only send direct marketing messages where we have a lawful basis to do so, and you can opt out at any time using the unsubscribe method provided or by contacting us.

17. Consumer rights (if you are a Consumer)

17.1 If you are a Consumer, we will supply the Services with reasonable care and skill, and you have legal rights in relation to the Services and digital content supplied.
17.2 If you purchase Services at a distance (for example, online, by email, or by phone), you may have a legal right to cancel within 14 days from contract formation under the Consumer Contracts Regulations, unless an exception applies. If you ask us to begin Services during the cancellation period, you may be required to pay for Services provided up to the cancellation date, and you may lose the right to cancel once the Services are fully performed.
17.3 Nothing in these Terms affects your statutory rights.

18. Warranty and service standards

18.1 We will perform the Services with reasonable care and skill.
18.2 Unless expressly stated in the Order, we do not warrant that the Services will be uninterrupted, error-free, or completely secure.
18.3 Cybersecurity reduces risk; it does not eliminate it. You acknowledge that even with appropriate controls, breaches and incidents can still occur due to evolving threats and third-party vulnerabilities.

19. Limitation of liability

19.1 Nothing in these Terms limits or excludes liability for:

(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot lawfully be limited or excluded.

19.2 Subject to clause 19.1, we are not liable for:

(a) indirect or consequential loss;
(b) loss of profits, revenue, business, goodwill, anticipated savings, or opportunity;
(c) loss, corruption, or compromise of data where you have not maintained adequate backups and/or where such loss arises from factors outside our reasonable control;
(d) failures caused by third-party services, networks, cloud platforms, camera vendor services, app platforms, power issues, ISP outages, or supplier changes, except to the extent directly caused by our breach of these Terms;
(e) missed events/incidents where detection, recording, notifications, or monitoring are impacted by environmental factors, configuration choices approved by you, storage limitations, connectivity, or third-party outages.

19.3 Subject to clause 19.1, our total aggregate liability to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) arising out of or in connection with the Site and/or Services will not exceed:

(a) If you are a Consumer: the greater of (i) £5,000 and (ii) 100% of the fees paid and payable by you to us in the 12 months immediately preceding the event giving rise to the claim; and

(b) If you are a registered business customer (including an SME): the greater of (i) £10,000 and (ii) 125% of the fees paid and payable by you to us in the 12 months immediately preceding the event giving rise to the claim.

19.4 We will not be liable for security incidents or unauthorised access where the cause is attributable to (a) your failure to implement reasonable security measures, (b) your failure to follow our reasonable recommendations, (c) compromised credentials not caused by our breach, (d) insecure devices you choose to deploy against our advice, or (e) vulnerabilities or failures in third-party systems outside our reasonable control.

19.5 Where you are a business client, the limitations and exclusions in these Terms apply to the maximum extent permitted by law and are intended to be reasonable under the Unfair Contract Terms Act 1977.

20. Indemnity

You will indemnify and keep indemnified Nexus-UK-Hub against losses, damages, costs, and expenses (including reasonable legal fees) arising from third-party claims relating to:

(a) your unlawful use of the Site/Services;
(b) your breach of these Terms; or
(c) Client Data or materials you provide infringing third-party rights, including claims arising from unlawful camera placement or unlawful monitoring carried out by you.

21. Suspension and termination

21.1 Either party may terminate an Order/SOW by written notice if the other party commits a material breach and fails to remedy that breach within 14 days of being asked in writing to do so.
21.2 Either party may terminate immediately by written notice if the other party becomes insolvent, enters administration/liquidation, or is otherwise unable to pay its debts as they fall due.
21.3 We may suspend Services immediately on written notice if: (a) invoices are overdue, (b) we reasonably believe continued delivery would create a security or legal/compliance risk, or (c) your use of the Site/Services breaches clause 6 or 7.
21.4 On termination or expiry:

(a) You must pay all outstanding invoices and fees for Services performed up to the termination date;
(b) Any licences granted end if you have not paid all amounts due;
(c) We will return or delete Client Data as described in clause 15, subject to lawful retention and technical constraints;
(d) clauses intended to survive termination (including 13, 14, 15, 19, 20, 22, and 23) will survive.

22. Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including major internet/telecoms failures, widespread cloud outages, acts of government, natural disasters, industrial disputes, or other events that could not reasonably have been avoided. If such an event continues for more than 30 days, either party may terminate the affected Order by written notice.

23. Complaints and disputes

If you have a complaint, contact complaints@e-mail.nexus with details. We will acknowledge within 2 Business Days and aim to propose a resolution promptly. Nothing in this clause prevents either party from seeking urgent injunctive relief where necessary.

24. Changes to these Terms

We may update these Terms from time to time. The version posted on the Site will apply from the “Last updated” date. For ongoing support plans, if a change materially reduces your rights or increases your obligations, we will use reasonable efforts to notify you before it takes effect. Your continued use of the Site/Services after the effective date means you accept the updated Terms.

25. Notices

Notices must be in writing and may be sent by email to the email address last used for account/admin communications or to any other address stated in the Order. Notices are deemed received on the next Business Day after sending, provided no delivery failure notice is received.

26. General terms

26.1 Entire agreement: These Terms and the relevant Order/SOW form the entire agreement between the parties relating to their subject matter.
26.2 Severance: If any part of these Terms is found unenforceable, the remainder remains in force.
26.3 Assignment: You may not transfer or assign your rights/obligations without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets, provided this does not reduce your rights.
26.4 No waiver: A failure to enforce a term is not a waiver of that term.
26.5 Third party rights: No one other than you and us has any rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

27. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that Consumers may bring claims in the courts of their place of residence in the UK where applicable law permits.

Privacy Policy

PRIVACY POLICY – Nexus-UK

Last updated: 27 February 2026

This Privacy Policy explains how Nexus-UK (“we”, “us”, “our”) collects, uses, shares and protects personal data when you:

– visit our website and use our online services (the “Site”);
– contact us or request a quote;
– buy or receive our IT, cybersecurity, CCTV/IP camera, access/security-related, and smart home/IoT services (the “Services”);
– interact with us as a customer, supplier, partner or job applicant.

1) About Us

Company name: Nexus-UK Ltd
Registered address: 83 Langbrook Road, London, England, SE3 8QZ
Trading address: Mayfield Road, Biddulph, Stoke-on-Trent, ST8 6LU
Company number: 16958629
VAT number: N/A
Email: uk@e-mail.nexus
Phone: +447782133272
Primary contact: Support Team

We are usually the “controller” for personal data we collect for our own business purposes (e.g., running the Site, sales, billing, account management).
For many Services (especially managed IT/security services), we may also process personal data on behalf of a business customer. In those cases, the business customer is usually the controller and we act as a processor.

2) Personal data we collect

We may collect the following categories of personal data (depending on how you interact with us):

A. Site and communications

– Identity and contact details: name, email, phone number, address (if provided).
– Messages and enquiries: what you send us via forms, email, chat or phone.
– Technical and usage data: IP address, device type, browser type, pages viewed, date/time, referring pages, approximate location from IP.
– Cookie/consent preferences.

B. Customers and service delivery (IT/security/CCTV/smart home)

– Account and contract data: company name (if applicable), billing address, invoices, payment status, service plan, support history.
– Service and ticket data: support requests, notes, communications, work logs, device inventories, configurations.
– Network/security operational data: system logs, event logs, alerts, telemetry, patch status, vulnerability findings, firewall/router logs, endpoint security status, access/admin audit trails (where relevant to the Services and your instructions).
– Device identifiers: serial numbers, MAC addresses, hostnames, camera model IDs, hub IDs.
– Onsite visit data: appointment details, access instructions, job photos of equipment/installation (where necessary).
– CCTV-related data: we do not normally “own” your footage. However, if you ask us to configure, test, troubleshoot, or support your CCTV system, we may temporarily access or view live streams/recordings or related metadata (e.g., camera names, timestamps, motion events) to deliver support.

C. Payments

– We may receive limited payment data from our payment provider(s) (e.g., last 4 digits, transaction reference). We do not store full card details unless explicitly stated.

D. Recruitment (if applicable)

– CVs, employment history, references, and communications.

3) How we use your personal data (purposes)

We use personal data to:

– Provide the Site and customer support.
– Respond to enquiries and provide quotes.
– Set up and deliver Services, including remote/onsite support, troubleshooting and maintenance.
– Manage accounts, contracts, billing, and payments.
– Improve and secure our Site and Services (including preventing fraud and misuse).
– Send service communications (e.g., outage notices, security advisories, changes to plans).
– Send marketing where permitted and in line with your preferences.
– Comply with legal and regulatory obligations and handle disputes.

4) Lawful bases for processing (UK GDPR)

We rely on one or more of these lawful bases (depending on the activity):

– Contract: to provide Services or take steps you request before entering a contract.
– Legitimate interests: to run our business, improve services, secure our systems, prevent fraud, and respond to enquiries (balanced against your rights).
– Legal obligation: to meet legal duties (e.g., tax/accounting).
– Consent: for certain cookies/analytics/marketing where required, and for some optional communications.
– Vital interests: rare, where necessary to protect someone’s life.
– Public task: rare, where applicable to a specific situation.

5) Special category data

We do not aim to collect “special category data” (e.g., health, biometrics) as part of normal operations.
However, CCTV footage could incidentally capture sensitive information. Where we access any such data for support, we do so only as needed to deliver Services and in line with your instructions and applicable law.

6) Who we share personal data with

We may share personal data with:

– Service providers we use to operate our business: hosting, email, ticketing/CRM, remote support tools, monitoring tools, accounting, document storage, analytics (where enabled), payment processors.
– Suppliers/contractors/subcontractors: where needed to deliver Services (e.g., cabling partners) under appropriate obligations.
– Third-party platforms you choose: e.g., Microsoft 365, Google, camera vendors, cloud recording providers, smart home platforms, ISPs.
– Authorities/regulators/law enforcement: where required by law or to protect rights and safety.
– Professional advisers: legal, insurance, accounting.

We do not sell your personal data.

7) International transfers

Some providers we use may process data outside the UK. Where required, we use appropriate safeguards for international transfers (such as adequacy regulations or approved contractual protections).

8) Data retention

We keep personal data only for as long as needed for the purposes described above, including:

– Enquiries: typically up to 24 months after last contact.
– Contracts, billing and tax records: typically 6 years (or as required by law).
– Support tickets and service records: typically for the contract term plus 12–36 months.
– Security logs: typically 180 days unless longer retention is required for investigation, legal reasons, or contract terms.
– CCTV support access: we do not normally retain footage; if any screenshots/exports are created for troubleshooting, retention will be limited to what is necessary and agreed/needed (typically days or weeks, not forever).

Exact retention can vary depending on the Service and legal obligations.

9) Your rights

Depending on the circumstances, you may have rights, including:

– Access to your personal data.
– Rectification of inaccurate data.
– Erasure (in some cases).
– Restriction of processing (in some cases).
– Objection to processing (especially where we rely on legitimate interests).
– Data portability (where applicable).
– Withdraw consent at any time where we rely on consent (this does not affect processing already carried out).

To exercise your rights, contact: privacy@e-mail.nexus / complaitns@e-mail.nexus

10) Complaints

If you have concerns, please contact us first and we’ll try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).

11) Security measures

We use appropriate technical and organisational measures designed to protect personal data, such as access controls, least-privilege practices, encryption where appropriate, secure authentication, and monitoring.

No system is 100% secure, but we take security seriously.

12) CCTV and smart home/IoT responsibilities

If you operate CCTV or smart home/IoT systems, you are responsible for using them lawfully, including:

– having a valid reason for recording and monitoring;
– using signage/notice where required;
– configuring privacy features (masking, zones, audio settings) appropriately;
– handling access to footage and user accounts securely;
– responding to requests about footage where you are legally required to do so.

Where we provide installation/configuration/support, we do not decide why/how you use your system; you do. We may act as a processor where we access data on your behalf for support.

13) Children

Our Services and Site are not intended for children. If you believe a child has provided us with personal data, contact us, and we will address it.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our Site with a new “Last updated” date.

15) Contact us

Privacy queries: privacy@e-mail.nexus
General support: uk@e-mail.nexus

Privacy Policy

COOKIE POLICY – Nexus-UK

Last updated: 27 February 2026

This Cookie Policy explains how Nexus-UK-Hub (“we”, “us”, “our”) uses cookies and similar technologies on our website (the “Site”).

1) What are cookies?

Cookies are small text files placed on your device when you visit a website. Similar technologies include pixels, tags, local storage, SDKs and other identifiers. These help websites work properly, improve functionality, and provide information about how the site is used.

2) Why we use cookies

We use cookies and similar technologies for:

– Strictly necessary purposes: to make the Site work, keep it secure, and enable core features.
– Preferences: to remember choices you make (where enabled).
– Analytics: to understand how the Site is used and improve it (only where enabled).
– Marketing: to measure marketing performance or show relevant content (only where enabled).

3) Consent and control

We use a cookie banner/consent tool to let you choose which non-essential cookies are used.

– Strictly necessary cookies do not require consent because they are required for the Site to function.
– Analytics and marketing cookies are used only if you consent (or where another lawful basis is permitted by law and implemented appropriately).

You can change your cookie choices at any time by:

– clicking [Cookie Settings] on the Site; and/or
– adjusting your browser settings to block or delete cookies.

Note: blocking some cookies may affect Site functionality.

4) Cookies we use

The cookies on your Site will depend on which tools you enable (e.g., analytics, chat widgets, embedded video, booking tools).

A. Strictly Necessary Cookies (always on)
These are required for the Site to work and for security.
Examples:

– Session cookies for page navigation and basic site operations
– Security cookies (e.g., to help detect abuse)
– Consent-management cookie (to remember your choices)

B. Preference Cookies (optional)
These remember your settings (e.g., language or region) if you use those features.

C. Analytics Cookies (optional)
These help us understand how visitors use our Site (e.g., which pages are popular).
We only use these if you consent in our cookie banner.

D. Marketing Cookies (optional)
These may be used to measure advertising effectiveness or provide relevant content.
We only use these if you consent in our cookie banner.

5) Cookie list (fill this in after you know what you’re using)

Add your actual cookies here (your consent tool usually provides an export/list).
For each cookie include:

– Cookie name
– Provider/domain
– Purpose
– Category (Necessary/Preferences/Analytics/Marketing)
– Expiry

Example format:

Cookie Name: [cookie_name]
Provider: [yourdomain.com or vendor]
Purpose: [what it does]
Category: [Necessary/Preferences/Analytics/Marketing]
Expiry: [session / X days / X months]

6) Third-party cookies and embedded content

If we embed third-party services (e.g., YouTube videos, maps, chat widgets, booking tools), those providers may set cookies when you interact with the embedded content. We will treat such cookies as non-essential unless they are strictly necessary, and where required, we will request your consent.

7) How to manage cookies in your browser

Most browsers allow you to:

– see what cookies are stored;
– delete cookies; and
– block cookies from specific sites or all sites.

Browser controls vary. Search your browser’s help pages for “cookies” to find the steps.

8) Changes to this Cookie Policy

We may update this Cookie Policy from time to time. We will post the updated version on the Site with a new “Last updated” date.

9) Contact

If you have questions about our cookies:
Email: privacy@e-mail.nexus